Click here for our updated shipping time estimates, based on current order volumes. Just like each dog toy box is packed with care, so is our delivery process! Remember, most of our toys are specially selected just for you and your furry friend.

We totally get it—waiting for dog toys is like waiting for treats! 🐶 You can check the status of your order with the tracking number we send you via email. If you don’t see it, it might have gone to your spam folder. Add hello@barkstak.com to your trusted contacts list to ensure you don’t miss out on any updates. For the latest scoop, you can also subscribe to SMS updates.

If you think your order has been taken by sneaky mail goblins or if you can’t find your tracking number, just shoot us an email. We’ll put on our detective hats and get to the bottom of it!

Yes, we ship all over Europe and beyond! 🐕🌍 Our international shipping is reliable, and we’ll always have your back if there are any issues. Whether you’re in bustling cities or quiet villages, your dog’s new toys will find their way to you.

We offer exchanges or store credit for any items that are in the same condition they were received for up to 30 days after purchase.*

Returned items are donated to local animal shelters through our community partnerships. So, if the toys aren’t quite right or if there’s an issue, click here to get started, and we’ll make sure it’s sorted out.

*In other words, please don’t send us back toys that have been chewed on or covered in mystery goo. We’d rather avoid any unsavory surprises!